"Insured Shipping” Rules, Terms & Conditions (the “Official Rules”)
These Terms & Conditions apply to the “Insured Shipping” in Bon Montres (“Insured Shipping”).
1. Insured Shipping Use
When utilized you will receive a full refund minus the price of Insured Shipping. If the Item is not delivered within the Insured Shipping Period.
Delivery is determined by the tracking number results.
2. Eligible Member
You must have successfully made and completed a purchase of goods and/or services on Bon Montres that includes Insured Shipping. If you purchased goods and/or services with Free Shipping you are not a Eligible Member.
3. Insured Shipping Period
75 days starting at the time when the Eligible Member completed the purchase with Bon Montres) which Bon Montres guarantees the Eligible Member that it would receive the goods and/or services ordered from Bon Montres. Start counting from the day the Eligible Member completes such purchase on Bon Montres.
If the Eligible Member does not receive the goods and/or services within the Insured Shipping Period or receives goods and/or services that are sub-standard in its view, the Eligible Member may initiate the dispute procedures by contacting Bon Montres through emailing: Contact@bonmontres.com.
During the Dispute Procedures, Bon Montres will investigate this incident considering (but not limited to) the following factors:
i. Whether goods and/or services received by the Eligible Member are damaged, defective, or are substantially different from what has been presented or described on the product listing page.
ii. Whether the non-arrival of goods and/or services to the Eligible Member is due to factors beyond its control;
iii. Whether the non-arrival of goods and/or services to the Eligible Member is due to error or miscommunication on the part of the Eligible Member (ex: providing incorrect shipping address, etc)
iv. Whether the goods and/or services are returned to the seller due to such goods and/or services not being able to clear customs.
Bon Montres may ask the Eligible Member for relevant information, documentation, records and/or other evidence to support Eligible Member’s claim.
After the Dispute Procedures, Bon Montres will make a determination (which is final and not subject to appeal). If the determination is in favor of the Eligible Member. The Eligible Member will be eligible for a refund within 15 days after the completion of the Dispute Procedures. Such refund will be generally credited to the same means of payment used by the Eligible Member when placing the affected order on Bon Montres, unless the parties have agreed on some other means and subject to the relevant technical constraints.
5. General Rules:
By participating in this Insured Shipping, you agree to be bound by this policy
Any fraud and/or abuse by you (as determined by Bon Montres at its sole discretion) will result in forfeiture of your eligibility to Insured Shipping and/or rights under this policy.
Bon Montres reserves the right to amend these Official Rules without prior notice. In the event of disputes, the decision of Bon Montres shall be final and binding.